POPIA Compliant

Privacy
Policy

psud0 is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African data protection legislation.

POPIA NOTICE

psud0 acts as a Responsible Party under POPIA. We are registered with the Information Regulator of South Africa. Our Information Officer can be contacted at privacy@psud0.com.

01 / COLLECTION

What We Collect

We collect personal information only where necessary to provide our services. This includes:

— Account data: name, email address, and password (hashed)

— Billing data: payment method details (processed securely via third-party providers)

— Usage data: logs, IP addresses, session data, and feature interactions

— User content: files, data, and information you upload to the platform

— Support data: communications you send us via support channels

02 / PURPOSE

Why We Collect It

We process your personal information for the following lawful purposes under POPIA:

—To provide, maintain, and improve the psud0 platform

—To manage your account and authenticate your identity

—To process payments and manage billing

—To send transactional communications (e.g. receipts, security alerts)

—To comply with our legal obligations under South African law

—To detect and prevent fraud, abuse, or security threats

03 / SHARING

Who We Share It With

We do not sell your personal information. We may share it with:

— Service providers: third parties who process data on our behalf (e.g. cloud hosting, payment processing, analytics) under strict data processing agreements

— Legal authorities: where required by South African law or a valid court order

— Business transfers: in the event of a merger or acquisition, your data may transfer as a business asset

04 / RETENTION

How Long We Keep It

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your subscription, plus 30 days after cancellation to allow for data export. Anonymised usage analytics may be retained indefinitely.

05 / SECURITY

How We Protect It

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator in accordance with POPIA Section 22 within 72 hours.

06 / YOUR RIGHTS

Your POPIA Rights

Under POPIA, you have the following rights regarding your personal information:

—Access: request a copy of the personal information we hold about you

—Correction: request correction of inaccurate or incomplete information

—Deletion: request deletion of your personal information where no longer necessary

—Objection: object to processing of your information for direct marketing

—Complaint: lodge a complaint with the Information Regulator (inforeg.org.za)

To exercise any of these rights, contact us at privacy@psud0.com. We will respond within 30 days.

07 / TRANSFERS

Cross-Border Transfers

Where your personal information is transferred outside South Africa (e.g. to cloud infrastructure providers), we ensure that the receiving country or organisation provides an adequate level of protection, or we implement contractual safeguards as required by POPIA Section 72.

08 / COOKIES

Cookies

We use cookies and similar tracking technologies on our platform. For full details, please refer to our Cookie Policy.

09 / CONTACT

Contact & Information Officer

For any privacy-related queries, requests, or concerns, contact our Information Officer:

privacy@psud0.com

psud0 (Pty) Ltd, Johannesburg, Gauteng, South Africa

PrivacyPolicy